Do all paving contractors deliver the same level of quality and service? The choices become fewer when you need a contractor experienced working with commercial and retail property managers. Here are 5 critical boxes to check to ensure you have an outstanding paving contractor:
Specializes in paving repairs.
What percentage of their business is repairing existing pavement? This requires people with specialized knowledge and skills. Many contractors focus on new construction and only do repair work in between projects.
Has extensive experience working with commercial/retail property managers.
How familiar are they with the unique challenges of working on commercial/retail properties? People, cars and property must be properly protected. Store hours and business schedules have to be worked around. Phasing must be considered to ensure business continuity.
Communicates clearly and provides quality information.
It starts with the sales person and the proposal. Is the scope clearly communicated? Does the proposal include pictures of each repair and a site map? This is not only important for making informed decisions, but the quality of the information that you see says a lot about the quality of information that will be transferred to the crew doing the work.
Is established and carries the right insurance.
How long have they been in business specializing in commercial property paving repairs? An established contractor should have no issues providing multiple references that meet your situation and needs. And they should carry a minimum of $1M per incident of general liability, automotive liability and workers comp.
Understands they are in the customer service business and must develop trust.
This is probably the most important. Most paving contractors think they’re in the construction business. The really good ones know they’re in the business of meeting the unique needs of their property manager customers and know the value of developing trust based on meeting those needs consistently over time.